IAS Dr. Rajeev Kumar’s Swift Action Highlights Commitment to Excellence at HPTDC, Sets a new benchmark

By RAJESH SURYAVANSHI Last updated Jul 12, 2024

Dr. Rajeev Kumar’s Swift Action Highlights Commitment to Excellence at HPTDC

Rajesh Suryavanshi, Editor-in-Chief, HR MEDIA GROUP, CHAIRMAN : Mission Again st CURRUPTION, H.P., Mob : 9418130904, 898853960)

Shimla, July 11, 2024 — The Managing Director of Himachal Pradesh Tourism Development Corporation (HPTDC), Dr. Rajeev Kumar, IAS, conducted a surprise inspection at the Gufa Ashiyana in Shimla today, reaffirming his dedication to upholding the highest standards of service and hygiene within the state’s tourism facilities.

Dr. Kumar’s unannounced visit aimed to ensure the adherence to HPTDC’s stringent operational protocols and customer service standards. Upon inspecting the kitchen, he noted that three workers were not wearing the mandatory caps, a clear breach of hygiene regulations. Demonstrating his commitment to maintaining impeccable sanitary conditions, Dr. Kumar immediately instructed the in-charge to issue a show-cause notice to the negligent employees. This decisive action underscores Dr. Kumar’s zero-tolerance policy towards any lapses in hygiene that could compromise the health and safety of patrons.

Further extending his inspection to the Ashiyana Fast Food Cafe, Dr. Kumar observed three staff members sitting idly and engrossed in their mobile phones instead of attending to customers. Recognizing the importance of customer service in enhancing the tourist experience, he directed the in-charge to issue show-cause notices to these employees as well. He also mandated that a video recording of the incident be sent to his office by the next day to ensure that appropriate disciplinary action is taken.

Dr. Kumar’s proactive approach and hands-on leadership have set a new benchmark for accountability and excellence within HPTDC. His actions today are a testament to his unwavering commitment to providing top-notch services to tourists and maintaining the highest standards of operational efficiency. By holding employees accountable and ensuring strict compliance with established protocols, Dr. Kumar is not only safeguarding the reputation of HPTDC but also enhancing the overall tourism experience in Himachal Pradesh.

In an era where customer satisfaction and service quality are paramount, Dr. Rajeev Kumar’s leadership is a beacon of exemplary governance. His visit to Gufa Ashiyana serves as a powerful reminder that the HPTDC, under his stewardship, remains steadfast in its mission to deliver unparalleled hospitality and memorable experiences to all visitors.

HPTDC continues to thrive under Dr. Kumar’s visionary guidance, setting a standard for others to follow. His dedication and swift actions today reaffirm the corporation’s commitment to excellence and its role in bolstering Himachal Pradesh’s status as a premier tourist destination.